Returns will not be accepted without written authorization (RA number) from Beyond Zero Inc. Requests for return must be made within thirty (30) days of shipment of your order. Please contact Beyond Zero Inc. at 1-833-239-6630
No returns will be accepted on modified or special-order Products (built to a Purchaser’s specifications), used Products, or on products older than 30 days from the original date of shipment.
If a return is authorized by Beyond Zero Inc., the customer is subject to paying return freight and a 20% restocking charge, which may be reduced if replacement product is ordered. Original delivery freight paid (if any) is not refundable.
Returned item(s) must be in new, unused condition, and must be in original packaging or crates. All returns will be inspected for damage or usage prior to issuance of credit or refund. Beyond Zero Inc., will pay return shipping costs if the return is a result of our error (for example, if you received an incorrect or defective item, etc.).
No credits or refunds will be processed until we have confirmation that the item has been received by us and is unused, in new, sellable condition. You should expect to receive your refund within 30 days of handing your item(s) to the return shipper.
We will notify you via e-mail of your refund status once we’ve received and processed the returned item(s).
If you return any items without written authorization from Beyond Zero Inc., the items will be returned to you. Shipping and freight charges may be passed on to you. No credit or refund will be issued on any items returned without prior authorization.